Refund Policy


  1. A full refund will be issued if your are not satisfied with smartsquadhelpdesk.com and your problem not solved. You can request by email and phone call.
    smartsquadhelpdesk.com will consider 100 % refund, if refund request in first 7 days only. 
    smartsquadhelpdesk.com will consider  50% Refund and it will be consider after 7 days to 15 days (Next 7 days after the first 7 days passed). smartsquadhelpdesk.com will try to solve your problem if you request but if not your money will be refunded.
  2. 1-The issue is out of scope for the particular plan 2-7 Days have not passed after you buy the products We don't store credit card information for any customer and we would not do any charging without your explicit consent. You can move from a monthly/annual plan to an incident based plan, and we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time.

  3. LIMITATIONS
  4. The Services are subject to change without notice. The Services do not cover restoration services, repair services, lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. smartsquadhelpdesk.com not guarantee against the loss of any file, information, or data. Subscriber is solely responsible for backing up and safely storing its data, information, and file.

  5. TERMS AND TERMINATIONS
  6. For subscription-based Services, this Agreement shall be effective for subscription time period from the date Subscriber purchase/registers for the Services. Single-use (Instant support) Services shall expire once the session with the smartsquadhelpdesk.com representative terminates. In addition, smartsquadhelpdesk.com may cancel the Services at any time if smartsquadhelpdesk.com Line, in its discretion, determines that Subscriber's use of the Services is excessive, inconsistent with the scope of the Services, abusive, or inappropriate. Notice of the natural expiration of this Agreement may not be provided, and smartsquadhelpdesk.com is not liable for any damages that may result from expiration or termination of the Agreement. Subscriber may purchase additional subscriptions to the Services through the smartsquadhelpdesk.com website. Any breach of this Agreement shall immediately terminate Subscriber's subscription to the Services and/or may limit Subscriber's access to the Services. No refunds shall be provided upon termination of the Agreement.

  7. SECURITY OF THE INFORMATION WE COLLECT
  8. We are committed to protecting the security of your personal information, and we use a range of technologies and procedures to protect your personal information. For example, we store personal information in a secure, limited access facility; sensitive information transmitted to us through our store (such as a credit card number) is encrypted for transmission using the Secure Socket Layer (SSL) protocol. The SSL encryption is designed to make the information unreadable by anyone but us.

  9. DISCLAIMER
  10. smartsquadhelpdesk.com is an independent THIRD-PARTY technical SUPPORT SERVICE provider for variety of software and hardware related issues in desktops, laptops, and peripherals. We provide services through our pool of trained specialists and experts who are certified by leading technology companies. The brand names, trademarks, logos, company names used in the site and belong to their respective owners. Brand names, trademarks, logos, company names used in the site are for representation purposes only and Tech Infosys, hereby, disclaims any ownership, association, sponsorship or endorsement affiliation – direct or indirect, or representation in any form, of any such brand, product or service.
    If, any software is provided to subscriber "as is" by smartsquadhelpdesk.com , and any use of provided software is at subscriber's own risk. The software may contain bugs, errors, and other problems that could cause system or other failures and data loss. smartsquadhelpdesk.com does not warrant the performance of any software and does not warrant that any software will operate substantially in accordance with the documentation accompanying the software. To the maximum extent permitted by law, smartsquadhelpdesk.com disclaims all warranties of any kind, whether expressed or implied, in equity or at law, including implied warranties of merchantability, fitness for a particular purpose, quality, and non-infringement. smartsquadhelpdesk.com does not warrant that the services will meet any requirements or needs subscriber may have or that the service will be provided in an uninterrupted fashion. Some jurisdictions do not allow the waiver or exclusion of implied warranties so they may not apply.

  11. LIMITATION OF LIABILITY
  12. Except as expressly provided herein, smartsquadhelpdesk.com and its affiliates, employees, agents, licensors, and suppliers shall not be liable for (i) any direct, indirect, incidental, special, exemplary, punitive or consequential damages resulting from (a) the use of the services, (b) any delay or inability to use or claim the services, (c) any voidance of a warranty on third party product or service resulting from use of the services (d) any information, products or services obtained in connection with the services, (e) unauthorized third party access to a computer, or (f) any use of on-site services bundled with the services. smartsquadhelpdesk.com is not liable for any costs of procurement of substitute goods or services. These limitations apply whether such claim is based on contract, tort, and strict liability or otherwise and apply even if smartsquadhelpdesk.com , its affiliates, or their employees, agents, licensors or suppliers have been advised of the possibility of such damages. In no event will smartsquadhelpdesk.com total liability for all claims arising from or relating to the services exceed the fees paid by subscriber to smartsquadhelpdesk.com for the services. Because some states/countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply.

  13. FORCE MAJEURE
  14. smartsquadhelpdesk.com is not responsible for any cessation, interruption or delay in the operation of the Services or the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God or the public enemy, war, armed conflict, terrorist action, strike, lockout, boycott, riot, release of hazardous or toxic substances, explosion, accident, or any other causes whether or not of the same class or kind as those specifically above named, which are not within the reasonable control of a party. smartsquadhelpdesk.com is not liable for any failure or delay caused by problems with Internet connections.

  15. GOVERNING LAW VENUE
  16. Subscriber and smartsquadhelpdesk.com agree that any disputes related to this Agreement shall be governed in all respects by and construed in accordance with the laws of the Alberta Canada.

  17. ENTIRE AGREEMENT
  18. This Agreement shall constitute the entire Agreement between the parties. Any waiver of this Agreement shall only be effective if it is in writing and signed by both parties. smartsquadhelpdesk.com may change, modify, amend, suspend or discontinue any aspect of the Services in its sole discretion, including pricing, scope of the Services, its website, and the Services available in any subscription plan. Such changes will be made without notice or liability to Subscriber or to any third party. smartsquadhelpdesk.com may impose limits on certain features of the Services at any time. smartsquadhelpdesk.com may amend this Agreement at any time by posting a copy of the amended Agreement on the smartsquadhelpdesk.com Website. Such amendments may be made in smartsquadhelpdesk.com Line's sole discretion and are binding when posted. Subscriber must review the Agreement periodically to obtain notice of any changes. Continued use of the Services constitutes acceptance of any changes. Section headings are for convenience only and shall not be considered in the interpretation of this Agreement. smartsquadhelpdesk.com is not bound by any representation of (i) any agent, representative or employee of any third party; or in (ii) information posted on the smartsquadhelpdesk.com website of a general informational nature.

  19. GENERAL INFORMATION
  20. This version of the Terms is effective as of January 2015. The Terms together with the Privacy Policy and any applicable license agreements constitute the entire agreement between You and smartsquadhelpdesk.com and govern Your use of the Services, superseding any prior or contemporaneous agreements between You and smartsquadhelpdesk.com The failure of smartsquadhelpdesk.com to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties" intentions as reflected in the provision and the other provisions of the Terms remain in full force and effect. You may not assign the Terms or any of your rights or obligations under the Terms without smartsquadhelpdesk.com express written consent. The Terms inure to the benefit of smartsquadhelpdesk.com successors, assigns and licensees. The section titles in the Terms are for convenience only and have no legal or contractual effect.